Shipping Policy

Thank you for choosing XD21. Below is a information delivery policy:

General Information
  • Delivery Timeframe: Orders are delivered within 3-7 business days (South Africa only). Excluding weekends and public holidays.
  • Order Processing: Orders are processed within 1-2 business days, excluding weekends and public holidays.
  • Courier Service: All deliveries are exclusively handled by The Courier Guy.

Shipping Fees

  • Standard Shipping: Fixed fee of R89.21.
  • High-Risk Areas: High Risk Area Standard Shipping R169.21. Reduced fee of R129.21 for standard delivery for orders over R1000+
  • Free shipping specials apply only to standard areas.
  • Fast Shipping: Fixed fee of R269.21 with guaranteed prompt delivery.

Free Shipping Policy (Read T's & C's)

  • Free shipping is available for orders exceeding R1000.
  • This applies to standard delivery only; expedited shipping options are excluded.
  • For high risk areas a reduced fee of R129.21 for standard delivery for orders over R1000+
Fast Shipping Order Placement and Deadlines (Read T;s & C's)
    • Orders placed before 13:00 (1:00 PM) Monday to Thursday are shipped the next business day.
    • Orders after 13:00 or on weekends are processed the following business day.

Responsibilities and Liability

  • Accurate Delivery Information: Customers must provide correct and complete addresses to avoid delays or additional fees.
  • Tracking: Tracking details are emailed within 24 hours of shipment.
  • Missed Deliveries: Customers are responsible for rescheduling and covering missed delivery fees.
  • Courier Delays: XD21 is not liable for delays due to courier operations, weather, or unforeseen events.

Returns and Exchanges (Read T's & C's)

  • Courier Fees: All courier costs, including R85 for exchanges, are the customer’s responsibility unless XD21 is at fault.

Contact Information

  • For inquiries, email us at support@xd21.co.za with your order number in the subject line.

By placing an order, you agree to the terms of this Delivery Policy. For assistance beyond our control, please contact The Courier Guy directly. Your satisfaction remains our top priority!