Thank you for choosing XD21. Below is a information delivery policy:
General Information
Delivery Timeframe: Orders are delivered within 3-7 business days (South Africa only). Excluding weekends and public holidays.
Order Processing: Orders are processed within 1-2 business days, excluding weekends and public holidays.
Please note: XD21 uses third-party courier companies for deliveries. These couriers operate independently and are not affiliated with XD21. For any shipping-related inquiries or issues, please contact the courier directly.
Note: If the company name and address provided do not match, we will conduct a search to verify the correct comapany details. In such cases, we will use the official company address associated with the provided company name
Shipping Fees
Standard Shipping: Fixed fee of R89.21.
High-Risk Areas: High Risk Area Standard Shipping R169.21. Reduced fee of R129.21 for standard delivery for orders over R921+
R50 shipping only applies to orders over R921+.
Responsibilities and Liability
Accurate Delivery Information: Customers must provide correct and complete addresses to avoid delays or additional fees.
Tracking: Tracking details are emailed within 24 hours of shipment.
Missed Deliveries: Customers are responsible for rescheduling and covering missed delivery fees.
Courier Delays: XD21 is not liable for delays due to courier operations, weather, or unforeseen events.
Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer service team immediately to arrange for a replacement, If you wish for a refund on the deffective item we will not collect but will refund the amount due to you for the deffective item.
Returns and Exchanges
Courier Fees: All courier costs, including R85 for exchanges, are the customer’s responsibility unless XD21 is at fault.
Contact Information
For inquiries, email us at support@xd21.co.za with your order number in the subject line.
By placing an order, you agree to the terms of this Delivery Policy. For assistance beyond our control, please contact The Courier Guy directly. Your satisfaction remains our top priority!
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