How to track my parcel ?

How XD21 Tracking Works

1. When You Receive Your Tracking Number

You will receive your tracking/waybill number only after:

  • Your order has been packed, and
  • It has been booked with the courier.

Receiving a tracking number means:

  • Your parcel is ready for pickup, OR
  • The courier has collected it but has not yet scanned it into their system.

This is completely normal and part of the courier process.

2. When You Can Track Your Parcel

After receiving your tracking number, please allow 24–36 hours for the courier system to update.

At first, you may see no movement. This simply means the courier has not scanned your parcel yet.

Once scanned, you will see updates such as:

  • Parcel collected
  • In transit
  • Arrived at delivery depot
  • Out for delivery

3. What It Means if Tracking Is Not Updating

If your tracking is not updating, it usually means:

  • The parcel has not yet been scanned by The Courier Guy, OR
  • The courier is experiencing delays, especially during peak season.

This does not mean your order is lost — scanning takes time.

4. Who to Contact for Delivery Updates

XD21 uses a third-party courier, The Courier Guy.

Once your waybill has been issued, please contact The Courier Guy directly for:

  • Delivery ETA

  • Missed deliveries

  • Address changes

  • Rescheduling

  • Parcel follow-ups

Store support cannot fast-track or override courier processes, and we cannot provide information the courier has not scanned yet.

Understanding the Full Tracking Process Step-by-Step

1. You place your order

Your confirmation email explains that tracking will be sent once your order is packed.

2. We pack and fulfil your order

Once ready, we generate your waybill/tracking number.

3. You receive an automated tracking email

This email contains your waybill number.
Tracking does NOT work immediately.

4. Tracking becomes active after 24+ hours

Your parcel may still be with us or in transit to the courier depot.
Tracking activates once scanned.

Shipping Timeframe

Delivery takes 3–7 business days, including packing and processing time.

Important Notes About Tracking

  • Tracking numbers are issued only after packing.
    You do not receive a tracking number immediately when placing your order.

  • Click here to track your parcel:
    The Courier Guy Tracking Portal

  • XD21 is not responsible for:

    • Missed deliveries

    • Incorrect addresses provided by the customer

    • Courier delays or system issues

    • Additional courier fees from failed delivery attempts

If you contacted the courier to schedule a delivery and then missed it, you must contact The Courier Guy to rearrange.

We will assist where possible, but there is only a limited amount of help we can offer once the parcel is with the courier.

Your order number #0000 

Click here to track your parcel. -  Courier Guy Service 

Please be aware that we are not responsible for any mistakes or incidents caused by the courier company. If you have missed the drop off or collection time we XD21 is not responsible for any fees. 

If you contacted the courier company regarding a delivery date and you failed to accept the parcel you will need to contact the courier company.

We , XD21 are not responsible for anything revolving the courier process unless we are at fault. Please note there is only a certain amount of help we can offer in the courier process.