📦 Tracking Process
|
Step |
What Happens |
Explanation |
|---|---|---|
|
1 |
Order Packed & Booked |
You receive your tracking/waybill number only after your order has been packed and booked with the courier |
|
2 |
Tracking Sent |
Receiving a tracking number means your parcel has been collected or must still be collected but not yet scanned |
|
3 |
Waiting for Scan |
Please allow 24–36 hours for tracking to become active after receiving your tracking number |
|
4 |
Tracking Updates |
Once scanned, you will see updates such as: Collected → In Transit → At Depot → Out for Delivery when you track your parcel. |
⏱ When Tracking Will Work
|
Stage |
Details |
|---|---|
|
Before Scan |
Tracking may show no updates — this is normal |
|
After Scan |
Tracking becomes active once the courier scans the parcel into their system |
|
Timeframe |
Allow 24–36 business hours for updates to appear. |
⚠️ If Tracking Is Not Updating
|
Reason |
Explanation |
|---|---|
|
Not Yet Scanned |
The courier has not scanned the parcel yet |
|
Courier Delays |
Delays may occur during busy periods or peak seasons |
|
Important |
This does not mean your parcel is lost |
📞 Who to Contact
|
Topic |
Details |
|---|---|
|
Courier Support |
Once your tracking is active, you may contact the courier for delivery updates |
|
The Courier Guy |
📞 0861 203 203 |
|
Fastway Couriers |
📞 0861 111 289 |
|
Delivery Dates |
We are unable to provide an exact delivery date. For accurate updates, please contact the courier once your tracking is live |
|
XD21 Support |
We will always assist where possible, however we cannot provide updates that the courier has not yet scanned |
🔄 Full Order Journey
|
Step |
Process |
|---|---|
|
1 |
You place your order |
|
2 |
We pack and fulfil your order |
|
3 |
You receive your tracking email |
|
4 |
Tracking becomes active after 24–36 hours |
|
5 |
Parcel moves through courier network |
|
6 |
Delivered within 3–7 business days |
⚠️ Important Notes
|
Note |
Details |
|---|---|
|
Tracking Timing |
Tracking numbers are issued after packing and booked, not when the order is placed |
|
Missed Deliveries |
Customers must contact the courier to reschedule |
|
Address Accuracy |
Ensure your delivery address is correct to avoid delays |
|
Courier Fees |
Additional fees may apply for missed deliveries or failed attempts |
🔗 Track Your Parcel
|
Courier |
Tracking Link |
|---|---|
|
The Courier Guy |
https://www.thecourierguy.co.za/tracking/ |
|
Fastway Couriers |
https://www.fastway.co.za/our-services/track-your-parcel |
⚖️ Responsibility
|
Section |
Details |
|---|---|
|
Courier Handling |
Delivery is managed by a third-party courier |
|
XD21 Support |
We will always assist where possible |
|
Limitations |
XD21 is not responsible for courier delays, missed deliveries, incorrect addresses, or additional courier fees |
We understand how important your order is and will always do our best to assist you.
Once your parcel is with the courier, updates depend on their system, but we are here to help guide you whenever needed.