Shipping Terms and Conditions

  1. Shipment Confirmation: Receive tracking details via email once your order has been shipped.

  2. Tracking Your Order: Monitor via the Courier Guy Page,.

General Shipping Policy

  • Delivery Timeframe: Orders are delivered within 3-7 business days within South Africa.
  • Processing Time: Orders are processed within 1-2 business days, excluding weekends and public holidays.
  • Courier Partner: We exclusively use The Courier Guy for all deliveries.

Free Shipping Policy

  • Eligibility: Free shipping is available for orders over R621.
  • Exclusions:
    • Free shipping applies only to standard delivery options.
    • Expedited or fast shipping services are not eligible for free shipping.
    • High-Risk Areas: Free shipping does not apply; a reduced shipping fee of R99.21 is charged for free shipping specials.

Fast Shipping Service

  • Cost: A fixed fee of R249.21 applies per order.
  • Shipping Schedule:
    • Orders placed before 13:00 (1:00 PM) Monday to Thursday are shipped the next day and delivered the following day.
    • Orders placed after 13:00 (1:00 PM) are shipped the next business day and delivered the day after.
    • Orders placed on Friday, Saturday, or Sunday are processed the following Monday for delivery on Wednesday.
  • Payment: Fast Shipping fees are non-refundable and must be paid at the time of order placement.

Additional Terms

  • Order Accuracy: Customers must provide accurate delivery information to avoid delays or additional fees. Incorrect information may result in delivery delays, and customers are responsible for any associated costs.
  • Liability: We are not liable for delays due to factors beyond our control (e.g., weather, natural disasters, or courier issues).
  • Order Tracking: Tracking details will be emailed once the order is fullfilled and shipped. Please allow 24 hours for tracking updates. (Please note once you place your order you will not get a tracking number immediately)

Cancellation and Refunds

  • Orders with Fast Shipping cannot be canceled after shipment. Customers must receive the order and arrange returns as per our Return Policy.
  • Shipping fees are non-refundable under any circumstances if the order has been booked.

Contact Information

Customer Responsibility

  • Be available at the specified address to receive your package.
  • Contact The Courier Guy directly for inquiries regarding delivery status.

Here are some useful information regarding our delivery 

  • We ONLY use the Courier Guy Company.
  • While we make use of the courier guy service, please be aware that we have limited influence over their operations. If you have any inquiries regarding the status of your delivery, kindly get in touch with the courier company directly. We can help to a certain point , please be understading.
  • While we strive to meet delivery timeframes, unforeseen circumstances (e.g., weather, natural disasters, or courier issues) may cause delays. We appreciate your understanding in such situations.For any information regarding this matter we are unable to assist but please contact the courier service for more assistance 

  • By placing an order with us, you acknowledge and accept the terms and conditions outlined in this Delivery Policy. If you have any questions or concerns, please do not hesitate to contact us. Your satisfaction is our priority.

Please note that all courier fees, including the R75 exchange fee, are the responsibility of the customer. XD21 will not cover any courier fees unless we are at fault. If you have missed the courier for any reason you will be held liable to pay the fee again.