Return Window

Please submit your return request and send back the item within 20 business days of receiving your order.

Item Condition

Items must be unused, unworn, unwashed, with tags (if applicable) and original packaging

Eligible

Items must be returned within 20 days if not wanted due to size, fit, or not your style, provided they are unused and in original condition. Refund or store voucher options are available

Not Eligible

Items that are altered, have odour/smell, show wear and tear, are dirty, or have signs of use. Hygiene items (beauty products, cosmetics, jewellery, underwear, swimwear, wigs, and hair products) are not eligible

Refund Method

Refunded to the original payment method. Customers may choose a store voucher for faster processing

Processing Time

5–10 business days after receiving and approving the return

Inspection Rights

We reserve the right to reject any return that does not meet our conditions

🟢 1

Check Conditions

Ensure item meets return requirements (unused, original condition, within 20 days). Please review T’s & C’s

📦 2

Prepare Parcel

Include order number, reason for return, and refund/voucher/exchange request. Add bank details if required

🚚 3

Send Parcel

Send using your own courier (we do not collect returns). We recommend using a trackable courier. Make sure the address is correct.

💬 4

Notify Us

WhatsApp 063 889 9677 with your order number + proof of return

🔍 5

Processing

After inspection: Refund processed or store voucher issued (voucher can be used to place a new order)

Address

112 Epping Avenue, Central Park, Unit 9E1, Elsie’s River, Cape Town, 7490, South Africa

Business Hours

09:00 – 16:00 (Mon–Fri)

Order Identification

Always include your order number inside the parcel

Shipping Responsibility

Customers must send items back using their own courier. We do not collect returns

Costs

All courier costs are the customer’s responsibility (T's & C's Apply)

Liability

While we will assist where possible, XD21 is not responsible for lost or damaged return parcels during transit

Processing

Refunds are issued after inspection and approval

Method

Returned to original payment method (bank details may be required in some cases)