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Customer Reviews
Based on 6 reviews
50%
(3)
0%
(0)
17%
(1)
17%
(1)
17%
(1)
J
hoodie was very thin and of poor quality. Size M sits a bit tight for me so I recommend when getting this please size up.
Hi there,
Thank you for your feedback on our Solid Kangaroo Pocket Thermal Lined Hoodie. We apologize that the hoodie did not meet your expectations in terms of thickness and quality. We will definitely take your comments into consideration and work towards improving our product. As for the sizing, we appreciate your recommendation to size up and will make sure to include this in our product description for future customers. Thank you for bringing this to our attention and we hope to have the opportunity to provide you with a better experience in the future. Please contact our Customer Support Team for further assistance if you would like to exchange the item.
Best,
Customer Service Team
C
Solid Kangaroo Pocket Thermal Lined Hoodie
T
Wrong advertising
A
Super comfy!!hugs the body just right depending on how you like it to fit!Really good quality!
E
Love absolutely love the hoodie. The tights I took a size up but it's still too tight around my thighs. I don't have the packaging to exchange it for a bigger size
Thank you for the feedback , its fantastic to know that you satisfied with the item that you recieved . You may contact our support team at Support@xd21.co.za for any more questions , Thank you so much .
A
Great quality and love the fabric, but was a bit tight for me although of taking a bigger size however it's a great hoodie.
Questions
At XD21, we offer a 30-day return and exchange policy. If you're not completely satisfied with your purchase, you can return or exchange items in their original condition and packaging. To initiate a return or exchange, please visit our website or contact our customer service team for instructions. Please read the T's & C's
XD21 operates exclusively online, so we do not have a physical store location. You can shop our entire collection through our website, where we offer detailed product descriptions and images to help you make informed choices. For any questions or assistance, our customer service team is available via email, phone, or live chat.
Once you place an order, delivery typically takes 3-7 business days from the date of purchase, depending on your location and the shipping option selected. We offer standard and expedited shipping options to meet your needs.
Once you place an order with XD21, you will receive a confirmation email to acknowledge your purchase. Please note that it may take up to two business days to receive your tracking number, as this is generated after your order has been booked for collection by the courier. Once you receive your tracking number, it can take up to 24 hours for the tracking information to become available. We appreciate your patience and will keep you updated throughout the shipping process.
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