I'm sorry to hear about your disappointing experience with your recent order. It's understandable to feel let down when the received item doesn't match your expectations, especially after having a positive experience previously. Quality and accuracy are important to us, and we apologize for any inconvenience caused.
Please don't hesitate to reach out to the store's customer service team to discuss the issue and explore potential solutions, such as a refund or exchange. Providing feedback like yours helps us improve our services and ensures a better experience for all our customers. Thank you for bringing this to our attention, and we hope to restore your confidence in our products.