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I have ordered from this store and I was so happy with the quality. But after t my last order of the above dress I was very disappointed, it was a two piece and not a dress. Nothing like the picture.
I'm sorry to hear about your disappointing experience with your recent order. It's understandable to feel let down when the received item doesn't match your expectations, especially after having a positive experience previously. Quality and accuracy are important to us, and we apologize for any inconvenience caused.
Please don't hesitate to reach out to the store's customer service team to discuss the issue and explore potential solutions, such as a refund or exchange. Providing feedback like yours helps us improve our services and ensures a better experience for all our customers. Thank you for bringing this to our attention, and we hope to restore your confidence in our products.
At XD21, we offer a 30-day return and exchange policy. If you're not completely satisfied with your purchase, you can return or exchange items in their original condition and packaging. To initiate a return or exchange, please visit our website or contact our customer service team for instructions. Please read the T's & C's
XD21 operates exclusively online, so we do not have a physical store location. You can shop our entire collection through our website, where we offer detailed product descriptions and images to help you make informed choices. For any questions or assistance, our customer service team is available via email, phone, or live chat.
Once you place an order, delivery typically takes 3-7 business days from the date of purchase, depending on your location and the shipping option selected. We offer standard and expedited shipping options to meet your needs.
Once you place an order with XD21, you will receive a confirmation email to acknowledge your purchase. Please note that it may take up to two business days to receive your tracking number, as this is generated after your order has been booked for collection by the courier. Once you receive your tracking number, it can take up to 24 hours for the tracking information to become available. We appreciate your patience and will keep you updated throughout the shipping process.
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