Return For A Refund

We understand if you're not completely satisfied with your item. No problem at all! Simply return the items to us for a full refund. Terms and conditions apply. Our return process is easy, hassle-free, and designed to ensure your satisfaction.

Please follow our step by step process (click here)

Some tips when loging a return ! 

    1. Notify us of your return by sending an email to before logging the return. Include your order number in the email. Use 'Return order #0000' as the subject line. After logging a return for an exchange or a refund send the items back to us to Shop 130, N1 City Mall, Goodwood, 7460, Cape Town 

    2. Review Return Policy: Become knowledgeable about our return policy before returning your items. This guarantees a seamless and compliant return process.

    Note: XD21 is committed to providing excellent customer service. For any further assistance or clarification, don't hesitate to contact our customer support team at We appreciate your understanding and cooperation in facilitating a hassle-free refund process.


    Please do not pay the courier fee of R60 if you want to return for a refund ! Please send your return back to us . Thank you for your understanding